Frequently Asked Questions
Everything you need to know about your next favorite outfit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
The Costumer is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Buy Now Pay Later options via Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Because we process orders quickly, you have a 60-minute window to modify or cancel your order by contacting our support team via live chat.